Return and Refund Policy
Return and Refund Policy
At Fradel Discounts, we value our customers’ satisfaction and strive to ensure you have a positive shopping experience. If, for any reason, you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
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Customers may request a return within 14 calendar days from the date of delivery.
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To be eligible for a return, the item must be in its original condition, unused, and accompanied by all original tags, accessories, and packaging.
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Items damaged due to misuse, alterations, or normal wear and tear are not eligible for return.
How to Request a Return
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Send an email to support@fradeldiscounts.shop including your order number, reason for the return, and photos of the item if possible.
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Our support team will reply with return instructions and the shipping address.
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Return shipping costs are the responsibility of the customer, except in cases of manufacturing defects or incorrect items sent.
Refunds
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Once we receive and inspect the returned item, we will notify you by email regarding the approval or rejection of your refund.
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If approved, your refund will be processed to the original payment method within 7 to 14 business days.
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Please note that original shipping costs are non-refundable (if applicable).
Exchanges
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We only replace items if they are defective or damaged.
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To request an exchange, please contact support@fradeldiscounts.shop.
Non-Returnable Items
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Gift cards
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Digital or downloadable products
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Final sale or clearance items
Contact Us
If you have any questions about this Return and Refund Policy or need assistance with your return, please reach out to our support team:
📧 support@fradeldiscounts.shop